slovip FAQ —
Everything You Need
to Know

Creating a slovip account is straightforward. Visit the slovip Login page and click the registration option. You will need to provide a valid email address, a secure password, your full name as it appears on your government-issued ID, your date of birth, and your mobile number. Once you submit your details, you will receive a verification email — click the link inside to activate your account. After activation, you can complete the identity verification process by uploading a valid Philippine government ID (passport, driver's licence, UMID, SSS ID, or PhilSys card). Note: you must be at least 21 years old to register on slovip.

Under Philippine law and PAGCOR regulations, the minimum age for casino-style online gaming is 21 years old. slovip strictly enforces this requirement. Every new account must pass an age and identity verification check before any deposit or gameplay is permitted. If you are under 21, you are not permitted to register or play on slovip. Accounts found to belong to underage players will be immediately suspended and any deposits refunded.

slovip's KYC (Know Your Customer) process requires at least one valid, government-issued Philippine ID. Accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• UMID Card (SSS / GSIS)
• PhilSys National ID
• PRC ID
• Voter's ID

You may also be asked to provide a selfie holding your ID, and proof of address (a utility bill or bank statement dated within the last 3 months). KYC is required before your first withdrawal can be processed. The review typically takes 1–3 business days.

No. slovip strictly enforces a one account per person policy. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you have forgotten your login credentials, use the password reset function on the slovip Login page or contact our live chat support team.

Go to the slovip Login page and click "Forgot Password?". Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team and they will assist you with identity verification and account recovery.

You can update most account details — such as your mobile number, address, and communication preferences — directly from your account settings after completing the slovip login. However, changes to your registered name or date of birth require manual review and supporting documentation, as these are tied to your KYC verification. Contact our live chat support team to initiate a name or date-of-birth change request.

slovip supports the following payment methods for Filipino players:

• GCash — the most popular e-wallet in the Philippines, instant deposits
• PayMaya / Maya — fast and widely used across Metro Manila, Cebu, Davao, and beyond
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). slovip does not accept credit card deposits or any form of cryptocurrency.

The minimum deposit on slovip is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing fees. Debit card deposits have a minimum of ₱200. There is no maximum deposit limit by default, though you can set your own deposit limits through the Responsible Gaming section of your account settings.

GCash and Maya deposits are typically credited to your slovip account instantly or within a few minutes. Debit card deposits usually take 5–15 minutes. Bank transfers may take 1–3 business hours during banking hours, or up to the next business day if initiated outside of banking hours or on weekends and Philippine public holidays. If your deposit has not appeared after the expected timeframe, contact our live chat support team with your transaction reference number.

slovip does not charge any fees on deposits made via GCash, Maya, or debit card. Bank transfer deposits may incur a small processing fee depending on your bank's interbank transfer charges — this is charged by your bank, not by slovip. We recommend using GCash or Maya for the fastest, most cost-effective deposits.

To request a withdrawal, log in to your slovip account, navigate to My Account → Withdraw, select your preferred withdrawal method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit — this is a security measure to prevent fraud. Make sure your KYC verification is complete before submitting your first withdrawal request, as unverified accounts cannot process payouts.

Withdrawal processing times on slovip are as follows:

• GCash / Maya: 15 minutes to 2 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

All withdrawal requests go through an internal review process that typically takes up to 24 hours on business days. Requests submitted on weekends or Philippine public holidays are reviewed on the next business day. For faster payouts, GCash and Maya are the recommended withdrawal methods.

The minimum withdrawal amount on slovip is ₱500 for all payment methods. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may require additional documentation as part of our anti-money laundering compliance procedures. If your withdrawal request is flagged for additional review, our team will contact you directly via your registered email address.

Common reasons for a withdrawal being declined or delayed on slovip include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your available withdrawable balance
• The payment details entered do not match your verified account information
• The request has been flagged for routine AML (anti-money laundering) review

If your withdrawal has been delayed beyond the expected timeframe, contact our 24/7 live chat support team with your withdrawal reference number for a status update.

slovip offers a welcome bonus for new players who complete registration and make their first qualifying deposit. The exact bonus amount and structure may vary — check the current promotions page after completing your slovip login for the latest offer. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before the resulting winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in qualifying bets before you can withdraw. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms for full details on game contributions and time limits.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Your account balance is typically split into a real money balance and a bonus balance. Real money is always used first when placing bets. Once wagering requirements are fully met, the bonus balance converts to withdrawable real money. If you choose to opt out of a bonus before completing the requirements, the bonus and any associated winnings will be forfeited.

Most slovip promotions are automatically credited to your account when the qualifying conditions are met (e.g., making a qualifying deposit). If a promotion requires a bonus code, you can enter it in the designated field on the deposit page or in the promotions section of your account settings. Bonus codes are case-sensitive and must be entered exactly as provided. Each bonus code can only be used once per account. If you experience any issues claiming a promotion, contact our live chat support team.

slovip offers a wide range of online casino games tailored for Filipino players, including:

• Slot games — hundreds of titles from leading providers, including classic 3-reel slots and modern video slots with bonus features
• Bingo — online bingo rooms with multiple card options and jackpot prizes
• Golden Bank — a feature-rich game with exciting mechanics and big win potential
• Legend of Perseus — an adventure-themed game with immersive gameplay and generous payouts
• slovip Casino — live dealer games including baccarat, roulette, blackjack, and more

The game library is regularly updated with new titles and seasonal promotions.

Yes. All games on the slovip platform use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. slovip operates under the regulatory oversight of PAGCOR, which requires compliance with strict fairness and integrity standards.

Yes. The slovip platform is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download is required. The mobile interface automatically adjusts to your screen size for a smooth, responsive experience. For the best performance, we recommend using a stable Wi-Fi or 4G/5G connection. If you experience any technical issues on mobile, try clearing your browser cache or switching to a different browser such as Chrome or Safari.

RTP (Return to Player) is a percentage that indicates how much a slot game pays back to players over a large number of spins. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered over time. On slovip, most slot games have an RTP between 94% and 97%. The RTP for each individual game is displayed in the game's information panel — look for the "i" or "?" icon within the game interface. Remember that RTP is calculated over millions of spins and does not guarantee results in any single session.

slovip uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on our platform — payment processing is handled by certified third-party payment processors. We also employ firewalls, intrusion detection systems, and regular security audits to safeguard our infrastructure. For full details on how we handle your data, please review our Privacy Policy.

Yes. slovip strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. Once enabled, you will be required to enter a one-time code sent to your registered mobile number or generated by an authenticator app each time you log in. You can enable 2FA from your account security settings after completing the slovip login. If you ever suspect unauthorised access to your account, change your password immediately and contact our support team.

If you believe your slovip account has been accessed without your authorisation, take the following steps immediately:

• Change your password via the slovip Login page using the "Forgot Password?" option
• Contact our 24/7 live chat support team to temporarily freeze your account
• Review your recent transaction history for any unauthorised activity
• Update the password on your registered email account as well

slovip will never ask for your password via email, chat, or phone. If you receive any such request, it is a phishing attempt — do not respond and report it to our support team.

slovip provides a comprehensive set of responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly deposit caps in Philippine Peso
• Session Time Limits — receive alerts or automatic logouts after a set playing duration
• Loss Limits — cap the amount you can lose within a defined period
• Reality Checks — periodic on-screen reminders showing how long you have been playing and your net session result
• Cool-off Period — temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — permanently or long-term exclude yourself from the platform

For more information, visit our Responsible Gaming page.

To self-exclude, log in to your slovip account and go to Account Settings → Responsible Gaming → Self-Exclusion. You can choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets. All pending withdrawals will still be processed. If you need immediate assistance, contact our live chat support team and they can apply a self-exclusion to your account right away. Self-exclusion requests are irreversible for the chosen duration.

If you are concerned about your gambling habits, please take action early. Signs that gambling may be becoming a problem include chasing losses, gambling with money meant for essential expenses, neglecting work or family, or feeling anxious or irritable when not gambling. Gambling is addictive. Know when to stop.

We encourage you to use slovip's self-exclusion and limit-setting tools immediately, and to seek support from professional organisations. You can also visit our Responsible Gaming page for more guidance and resources available to Filipino players.

slovip takes underage gambling extremely seriously. The minimum age to play is 21 years old in accordance with Philippine law. We enforce this through:

• Mandatory date-of-birth entry during registration
• KYC identity verification requiring a valid government-issued Philippine ID
• Automatic account suspension if age verification fails or is inconsistent
• Zero-tolerance policy — accounts confirmed to belong to underage individuals are permanently closed and deposits refunded

If you are a parent or guardian and believe a minor has accessed slovip, contact our support team immediately.